Q. How far out are you scheduled?
We can typically book customers within a one to two week window, however in April, May, June, October and November, it is best to call two weeks to a month in advance to help guarantee we can schedule you on your desired date.
Q. How Quickly Can You Get Here? Same Day?
In rare cases we can come to your home on the same day, in some cases within a few days or inside of a week, depending on your location. The size of the job also will make a difference in our response time. What we do promise is that we will get back to you promptly to learn about the scope of work to be done and let you know when we can schedule.
Q. What is your appointment cancellation and rescheduling policy?
We ask customers to kindly give us notice of at least three (3) business days for cancellations or appointment rescheduling requests. Please understand that we book most of our appointments well in advance so trying to fill an appointment time with short notice is often not possible. This often results in lost revenue for our business and lost earning for our technicians. That said, we understand that last minute emergencies and conflicts occasionally arise. We will always do our best to accommodate customers who notify us no later than 5:00 PM the evening before their scheduled service....but please don't abuse the privilege.
Q. How many technicians will you use to service my home?
We have found that two person crews are the ideal size for the homes we typically clean, however smaller jobs or pressure washing only may only have one technician sent out. Let us know if you have any special needs or requirements.
Q. How long will it take to complete my service?
This depends upon the size of the job and the number of extras scheduled. Residential jobs are generally completed in 3-4 hours or less. We can provide a time estimate at the time of our quote.
Q. Do you have a standard price for a house of my size?
Possibly, but it is really difficult to give a standard price because every house is very different in the amount of glass, amount of ladder work, access to the glass, and types of windows they have. See our pricing section here for more details on pricing to give you an idea. Often our customers are shocked at how affordable our services really are. Usually for less than the cost of a dinner out for a family, you can have clean windows.
Q. Are tracks, frames, and ledges included in the window cleaning price?
Yes, however they can be very labor intensive to clean and in some cases take longer than the windows themselves, which may affect the price.
Q. Do I really need to have the inside of my windows cleaned?
We strongly recommend that first-time customers clean both the inside and outside of their windows for two reasons. Often, the inside of the windows are dirtier than the outside, so customers who clean only the outside notice smudges, light film, etc. on the inside more than before the cleaning. Also, over the counter spray-on products do not clean windows as thoroughly as soap and a squeegee and may be harmful to the environment. Once we clean the inside of your windows, further appointments may include only the outside for complete customer satisfaction.
Q. Do you do construction clean-up?
Yes, we work for many custom home builders in the surrounding counties and clean all the glass from construction debris and dirt. We do have a defective TEMPERED GLASS WAIVER that must be signed prior to any construction cleaning of windows.
Q. How often should I have my windows cleaned?
This really depends on your preference and your type of house. We have customers who live in particularly problematic areas and get their windows cleaned every two weeks, while others can get away with monthly, quarterly, semi-annually, or annually. Generally, we recommend doing a full window cleaning in the spring and fall (with pressure washing in the spring and gutter cleaning in the fall).
Q. Do I need to be home for the window cleaning?
We prefer that you be home when we clean your windows for safety and accessibility reasons, and to make sure you are satisfied with our work. If for some reason you cannot be present during the scheduled time, we need to have some way of contacting you in case something changes.
Q. How do I prepare for you to come and clean my windows?
We want to make it as easy for you as possible so nothing is absolutely required, but it is always helpful if you move fragile obstacles away from the windows, especially knick-knacks, plants, etc. Although this is not required, it will save us a lot of time and is very appreciated. Additional charges may apply if there is extensive furniture, large furniture, or excessive knick-knack removal.
Q. Do you move televisions, computers and other electronics in order to access windows and what about my curtains?
Our cleaners are trained to work around electronics and/or cover them, but due to the liability risk, we cannot move complex electronic systems. Usually we can work around curtains by going behind them, or holding them back out of the way. Either way, if there is a problem, the technician will discuss possible solutions with you.
Q. Does the weather affect the service?
Window cleaning - we work year around so never a problem. If it is raining, we can start on the inside windows until the weather improves (and it normally always improves). Pressure washing and gutter cleaning - as long as the temperatures are above freezing.
Q. Do you charge extra for windows stained by hard water?
We charge by the window or by the job to remove hard water stains. It can be very time consuming and difficult to remove. Though there are many chemicals on the market, some do not work well when there is extreme hard water damage and other methods may be necessary. If you have any questions, call and ask and we will make you aware of the options we offer and let you know if they would make a noticeable difference. We do require you to sign a Liability Form stating that we are not responsible if the glass scratches during the cleaning process.
Q. Do you charge extra for paint, nicotine stain, silicone, vine, or sticker removal?
Yes, like hard water removal, each job varies as these can be very time consuming and difficult to remove in some cases. Talk to the technician or call our office before they begin the job about an accurate price for removal of these items. We do require you to sign a Liability Form stating that we are not responsible if the glass scratches during the cleaning process.
Q. My windows look foggy or there is moisture built up between them. Can you get that off?
If it is in between your factory-sealed, double-pane windows, there is nothing we can do. You will most likely have to replace the window or call a company that is knowledgeable in possibly removing the moisture.
Q. Will cleaning the windows scratch or damage my window tint?
As long as the tint is at least 6-7 weeks old, it is very rare and highly unlikely that our products or cleaning techniques will scratch or damage your tint. We do not use ammonia or scrapers on tinted glass, only soap, soft wash and rubber touches your window tint. If it is questionable, our technicians are trained to test the glass.
Q. I hear there are products that will keep my windows clean longer. Do you use these?
For the most part, using this type of product is more costly than simply arranging a second cleaning and does not last as long as you may think. If, however, you wish for us to use one of these products, we must know in advance so that we can order and prepare it.
Q. What form of payments are accepted?
We accept; Cash, Checks, Credit and Debit Cards.
- Credit Cards: A small 3% transaction fee will be added for payment by credit card.
- Checks: A $25 fee will be added for returned checks.
Q. Do you have weekend appointments available?
Yes, weekend appointments are available by request.
Q. My last window cleaner left a dirty mess on my carpet. How do you protect carpet?
We wear protective booties over our shoes so we don't track dirt in from the outside. We place our water bucket on non-carpeted floor whenever possible. Otherwise, we keep a protective towel under the water bucket at all times. We treat your home as if it was our own.
Q. Are you licensed and insured and do you carry worker's compensation?
Uptown Window Cleaning is a fully licensed, bonded, operated business. We carry a multi-million dollar general liability insurance policy and by law we must carry worker's compensation for your protection and we do conduct regular on-going safety meetings. Go to the Home Page and scroll down to the bottom and click Our Insurance Documents.
Q. Will you be on time or will I be waiting for your arrival?
We are always on time with the first appointment barring something out of our control, but as we get to the 2nd or 3rd job in the day we ask for a 2 hour arrival window; e.g. Arrive between 12:00 2:00pm or 3:30 5:30pm.
Q. Do you have a minimum charge?
Our minimum charge is $125 to come out and do work.
Q. Do I have to be there to get an estimate?
No, not at all. If we are looking at your home, we ask that you put any pets inside and unlock the gates or fences that we may need to open. We will do a quick walk around and leave the written estimate in your mailbox.
Q. We are selling our home and would like to consider cleaning it up for a showing. Would you suggest any particular cleaning that might show off the home for showing?
You bet. I would suggest an on-site inspection to go over the options you might want to consider. But, first of all, the windows are always a great way to show off a house. Then I would take a look at the house exterior, patios, decks and driveway for starters. This inspection service is complementary and will be well worth your consideration. And, there is never any obligation.
Q. Is there a deposit required for the work being done?
In some cases, but normally not. However, our ProGuard Gutter Protection Service does require a 50% deposit before we start.
Q. Is all work satisfaction guaranteed?
Absolutely. We want our clients to be 100% satisfied before they pay. If for any reason you are not happy with the service, contact our office and we will do what it takes to resolve any issue. When your completely happy, it's time to pay, not before.